CP Blog

Marketers are continuing to overinvest in marketing software that “does it all” – stores data, executes digital marketing, and delivers Bada-BING dashboards. These dashboards provide a lot of Information about the customer base, what customers have done, and what the algorithm predicts they’ll do next, but they’re missing the Insight based

Marketers realize that just focusing on customer acquisition isn’t growing the overall customer “portfolio”. Too many opportunities to drive that growth – like retaining current customers or reactivating lapsed customers — are being overlooked. Your portfolio of customers is an asset, and you should constantly be looking to increase its

This is Part 2 of a 2-part series. Check out Part 1 here. Last week, we discussed 3 resolutions every marketer should have for 2019: find a real CDP, get loyalty right, and understand the importance of behavior segmentation. Below are two additional goals to accomplish to create seamless marketing

Now that the festivities are over and retailers have recovered from the craziness of the holidays, it’s time to take a serious look at 2020 and everything we’d like to accomplish. Below are 5 resolutions that should be on every marketer’s list: Find a real CDP There seems to be

Creating the Single View of Customer is more difficult than ever. Shoppers interact with brands across many touchpoints – email, direct mail, social media, website, in-store, and in the call center. Unfortunately, each one of these touchpoints also has its own platform with a siloed view of the customer. This

With all the data showing that it’s cheaper to retain a customer than it is to acquire a new one, many companies are still so focused on acquisition strategies. Granted, retaining a customer long-term is harder than acquiring one, that doesn’t mean marketers should ignore it. Some brands do have

In May, we audited the customer experience of ten leading women’s retail brands. The goal is to audit the qualitative experience with a quantitative measurement, going beyond “soft and fluffy” qualities to get to the heart of what makes an ideal customer experience for a specific vertical. We created two

Marketing today is omnichannel, and marketers need a Complete View of Customer. Consumers interact with your brand across multiple touchpoints – email, social sites, website, SMS, push notifications, customer service, and stores. But it can be hard to track the customer journey across all those touchpoints when the data is

Personalization is both the easiest and the hardest thing that email marketers can do. Marketers can start with basic personalization, such as adding a name to an email. Then there’s marketing by different segments, like a different email for men vs. women, or a different email for a person that

Most marketers can agree that the explosion of technology has driven us to one common goal – the single view of the customer. And many marketers have already achieved that single view, but then what? How are we acting on it? Marketers need to use the single view of customer,

Before the data boom of the early 2000s, marketers could only infer the effect marketing has on the rest of the business. It was not clear what customers were purchasing, why they were making those purchases, or through what channel. Until 20 years ago, we could only infer these things

Digital technology has infiltrated every aspect of our lives, from our phones to our cars to our refrigerators. From a marketing perspective, this influx of technology has made it easier to automate and personalize communications at scale. Emails, digital ads, and even in-store interactions all have the ability to be